At The Design Station your satisfaction is our top priority. That's why we offer a 30-day 100% Satisfaction Guarantee with all of our products. If, within 30 days of receiving your order, you're not happy with your purchase, we'll arrange a replacement or exchange at our cost, or provide you with a full refund, whichever you prefer.
Contact us at support@thedesignstation.com to arrange for a return or exchange.
Defective, Damaged and Incorrect items
We guarantee product quality and workmanship 100% Should you receive a product that is not up to your expectations due to defects, damage, or if it's different from what you ordered, don't worry. Just send us an email at support@thedesignstation.com within thirty (30) days of delivery, provide your order number, brief description of the issue, and attach a photo to help us better understand the problem. We’ll fast track its replacement at our cost, or provide you with a full refund.
Non-defective product returns disclaimer: To be eligible for refund for a non-defective product, the product must be unused, in its original packaging and in saleable condition. Any refunds will be credited back to the original payment method, typically within 3-5 business days of our receipt or your return.
We're always here to assist you with any questions or concerns. Your satisfaction is what matters most to us!